Delivery:
The product(s) will be delivered to the buyer's address using cargo agreed by the seller. Delivery time is 30 days from the date of sending the order confirmation email and conclusion of the contract. This period may be extended by a maximum of ten days, subject to prior notification to the recipient in writing or via a permanent storage medium.
To regions where freight companies do not deliver products to the address, products are sent with notification by telephone.
In areas where the Freight Company delivers once a week, there may be a delay in the stated daily period due to such events as inaccuracies and omissions in delivery information, certain public events and natural disasters. The buyer cannot hold the seller responsible for any liability due to these slacks. If the goods are to be delivered to a person/entity other than Buyer, Seller is not responsible for any additional delivery charges that may arise due to the person/entity to be delivered not accepting delivery, inaccuracy in delivery information and/ or absence of the Buyer. If the product/products are not delivered to the customer within the specified days, delivery issues must be reported immediately to customer service at bilgi@puanestore.com.
In case of damage to the packaging; Damaged packages should not be accepted and should be reported to a shipping company official. If a representative of the Freight Company believes that the parcel is not damaged, the buyer has the right to open the parcel and make sure that the products were delivered safe and sound, and also demand that the situation be clarified and a report drawn up. Upon receipt of the parcel by the Buyer, it is considered that the Freight Company has fully fulfilled its obligations. If the package is not accepted and a report is retained, the situation must be reported to the Seller's Customer Service as soon as possible, and a copy of the report will remain with the Buyer.
Article 9. Procedure for returning products and right of refusal
Product Return:
The buyer has the right to withdraw from the contract within seven days after receiving the goods without giving reasons and without paying penalties. To make a refund in accordance with the general communiqué of the Tax Procedure Law No. 385, the buyer must complete and correctly complete the refund sections at the bottom of the two invoices belonging to the seller, delivered with the goods, sign them. , send one copy to the seller along with the goods, and keep the other copy.Right of refusal.The period begins from the day the goods are delivered to the buyer. Shipping costs for the returned item or items must be paid by the buyer.
The right of withdrawal is not granted for goods manufactured in accordance with the buyer's wishes and/or personal needs.
If the buyer exercises his right of withdrawal, the seller will return the total price received and any documents that put the consumer in debt, if any, within ten days of receipt of the invoice containing the notice of refusal, along with the product, without incurring any obligations. any costs to the consumer.
A decrease in the value of the delivered goods or the presence of a reason making return impossible does not prevent the exercise of the right of refusal. However, if the decrease in value or the impossibility of returning was due to the fault of the consumer, the seller is obliged to compensate the cost of the goods or the decrease in value.
The general return period for any item purchased in error is 7 days. During this period, returns of goods whose packaging has been opened, used, damaged, etc. will not be accepted. Returns must be made in the original packaging.
In cases where the product purchased by mistake and its packaging are found to have been tampered with, damaged, broken, destroyed, torn, used or otherwise, and if the product cannot be returned in the same condition in which it was delivered to the buyer, The item will not be returned and the price will not be refunded.
To return an item, you must first report the situation to customer service. The seller informs the buyer about sending the goods for return. After this meeting, the item must be delivered to the seller, along with an invoice containing return information, via the freight company that delivered the item to the buyer's address. If the returned product received by the seller meets the conditions specified in this agreement, it is accepted for return and a refund is made to the buyer's credit card/account. No refund will be given unless the item is returned. The period of time within which refunds made to a credit card will be reflected in the credit card accounts is determined at the discretion of the relevant bank.
If the purchase is made using a credit card and in installments, the procedure for refunding the credit card will be applied as follows: If the buyer requests to purchase the goods in installments, the Bank will issue a refund to the buyer in installments. . Once the seller pays the bank the entire price of the item at once, in the event that installment charges made through the bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the installment holder's accounts in order to avoid aggrieved parties involved in case. Installment amounts paid by the buyer until the sale is canceled. If the return date and card closure dates do not coincide, 1 (one) refund will be reflected on the account. on the card every month, and the buyer will receive the installments he paid before the refund for another month after the completion of the installment sale, equal to the number of installments he paid before the refund, and will be deducted from his current debts.
In case of returning goods and services purchased with a card, the seller cannot pay the buyer in cash, in accordance with the agreement concluded with the Bank. In case of a refund transaction, the business member i.e. the merchant will make the refund through the relevant software and as the business member i.e. the merchant is required to pay the corresponding amount in cash to the Bank. or as compensation, payment cannot be made to the buyer in cash in accordance with the procedure detailed above. Refunds to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the amount to the Bank in one lump sum.