Delivery Information

Delivery:

The product(s) will be delivered to the buyer's address via the seller's contracted courier. The delivery time is 30 days from the date the order confirmation email is sent and the contract is established. This period may be extended by a maximum of ten days, provided the buyer is notified in writing or via a durable data carrier beforehand.

Products are sent with telephone notification to areas where courier companies do not offer address delivery.

In areas where the courier company delivers only once a week, delays may occur due to inaccuracies and omissions in shipping information, social events, and natural disasters. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the buyer, the seller is not responsible for any extra shipping costs arising from the recipient's refusal to accept delivery, inaccuracies in shipping information, and/or the buyer not being present at the delivery location. If the product(s) do not reach the customer within the specified timeframe, delivery problems must be reported immediately to customer service using the email address communication@puanestore.com.

In case of damaged packaging: Damaged packages should not be accepted, and a report should be filed with the courier company representative. If the courier company representative believes the package is not damaged, the buyer has the right to have the package opened on the spot to verify that the products were delivered undamaged and to have this documented in a report. Once the package is accepted by the buyer, the courier company is considered to have fully completed its duties. If the package is not accepted and a report is filed, the situation should be reported to the seller's Customer Service as soon as possible, along with the copy of the report remaining with the buyer.

Article 9 - Procedure Regarding Product Returns and Right of Withdrawal

Product Return:

The buyer has the right to withdraw from the contract within seven days of receiving the goods, without giving any reason and without paying any penalty. In accordance with the general circular of the Tax Procedure Law No. 385, in order for return procedures to be carried out, the buyer must completely and correctly fill out the return sections at the bottom of the two invoices belonging to the seller that were delivered with the goods, sign them, send one copy to the seller along with the product, and keep the other copy. The withdrawal period begins from the date the goods are delivered to the buyer. The return shipping cost of the returned product(s) must be borne by the buyer.

The right of withdrawal does not apply to goods prepared according to the buyer's requests and/or explicitly tailored to their personal needs.

If the buyer exercises their right of withdrawal, the seller will refund the total amount received and any documents that may have obligated the consumer to any debt, within a maximum of ten days from the date the invoice containing the withdrawal notification is received along with the product, without imposing any costs on the consumer.

The right to withdraw from a purchase does not preclude the exercise of the right of withdrawal if the value of the received goods decreases or if a reason makes return impossible. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the consumer must compensate the seller for the value of the goods or the decrease in value.

The general return period for any mistakenly received product is 7 days. Returns of products that have been opened, used, damaged, etc., will not be accepted within this period. Returns must be made with the original packaging.

If any opening, damage, breakage, destruction, tearing, use, or other such conditions are detected on the mistakenly received product and its packaging, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

For product returns, the situation must first be reported to customer service. The seller will inform the customer about the return shipping information. After this communication, the product, along with the invoice containing the return information, must be sent to the seller via the courier company that delivered it to the buyer's address. If the returned product meets the conditions specified in this agreement, it will be accepted as a return and the refund will be made to the buyer's credit card/account. No refund will be issued before the product is returned. The time it takes for refunds to appear in credit card accounts is at the discretion of the relevant bank.

If the purchase was made by credit card and in installments, the credit card refund procedure will be as follows: The bank will make the refund to the buyer in installments, according to the number of installments the buyer requested for the purchase. After the seller pays the full product price to the bank in a single payment, in cases where installment payments made through bank POS terminals are refunded to the buyer's credit card, the requested refund amounts are transferred to the cardholder's account in installments by the bank to prevent any party from being disadvantaged. If the refund date and the card's statement date do not coincide, the installment amounts paid by the buyer up to the sales cancellation date will be refunded to the card as one installment each month. The buyer will receive the refund for the installments paid before the cancellation for the same number of months after the sales installments are completed, and these amounts will be deducted from their current debt.

In the case of a return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer due to the agreement with the bank. The merchant, i.e., the seller, will process the refund through the relevant software, and since the merchant, i.e., the seller, is obligated to pay the relevant amount to the bank in cash or by offsetting, a cash payment to the buyer is not possible according to the procedure detailed above. The refund to the credit card will be processed by the Bank according to the procedure outlined above, after the recipient has paid the full amount to the Bank in a single payment.